Shipping & Returns

Shipping Policy

Orders made on www.mobiecoware.com are processed within 1-2 business days. For most orders, allow 2-5 business days for delivery. Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any shipment delays once the carrier receives the package. MOBI Ecoware ships to all 48 contiguous states within The United States, with limited or no services to Hawaii and Alaska. We do not ship to non-state USA territories, including Puerto Rico.

MOBI Ecoware does not ship to Canada, Mexico, nor any other surrounding territories.

 

Returns Policy

We at MOBI Ecoware hope that you are pleased with your product. If you decide to exchange your purchased product for any reason, you must first contact our MOBI Ecoware Customer Service team.

MOBI Ecoware will only accept returns purchased directly from the LaClaire website, www.mobiecoware.com within 30 (thirty) calendar days of the initial purchase. A copy of the receipt or proof of purchase is needed to be eligible for exchange or refund. The returned item must be in the same condition as you received it and contain the original packaging. MOBI Ecoware will provide a prepaid shipping label for products purchased through www.mobiecoware.com and needing return. MOBI Ecoware will not accept returns purchased from other retailers as those products are subject to that retailer's return policy.

Once MOBI Ecoware receives the returned product, we will ship out the replacement product or issue the refund to the original payment method used to purchase the product. If the item was given or received as a gift, MOBI Ecoware can only refund the original card of purchase. MOBI Ecoware provides exchange and refunds for all 50 states within The United States, excluding non-state USA territories, including Puerto Rico.

 

Exchange Policy

MOBI Ecoware can only accept exchanges from orders fulfilled by Approved retailers (for example, Walmart) within the allotted warranty timeframe listed below. 

MOBI Ecoware cannot service any purchases made on Amazon, and purchasers must file an exchange/return claim with Amazon.

Purchases that an approved primary retailer does not fulfill will be considered third-party exchanges and thus will not be honored.

Purchases from peer-to-peer platforms (for example, eBay, OfferUp, Craigslist, and Facebook Marketplace) will be considered in violation of the provided warranty, rendering it void. To return/exchange these purchases, please reach out through the purchasing platform for a return/exchange.

 

How to Initiate a Return or Exchange

Please get in touch with MOBI Ecoware Customer Service by Submitting a Ticket via our Support Portal. 

Please provide a copy of the original purchasing receipt from the US, along with your product name, item number, product label images, and specifics about the issue you are experiencing. 

If you have any questions or need to speak to a representative, Team MOBI Ecoware would be happy to assist you further. We are available Monday – Friday, 8 am – 5 pm PST, excluding holidays. You can contact us via phone at 323-904-3030 or by Submitting a Ticket via our Support Portal. 

Please be aware that MOBI Ecoware can only process returns/exchanges through our Support Portal.